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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Whitney Morgan

January 8, 2026

5  out of  5
rating by Whitney Morgan
"Adriana and her agents are the best in the area!! No matter the issue, I can call anytime and I always know they’re taking care of it!"
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sharon clyburn

January 8, 2026

5  out of  5
rating by sharon clyburn
"I had the pleasure of working with Natalie. She was very helpful. She explained my policy precisely and answered all my questions a smile."
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Marilyn Vergara

December 17, 2025

5  out of  5
rating by Marilyn Vergara
"We went in for home insurance quote and was helped by Natalie. She was amazing and extremely helpful! Took the time to fully explain all the different options and helped my dad fully understand as well since he is only Spanish speaking. Definitely recommend her."
We responded:
"We’re thrilled to hear that Natalie provided you and your dad with excellent service and took the time to explain all the options clearly. We’re proud to have team members who go above and beyond to make sure everyone feels comfortable and informed. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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Neddy Lopez

December 15, 2025

5  out of  5
rating by Neddy Lopez
"I had an amazing experience with my State Farm office! Adriana was absolutely wonderful—she was incredibly patient and took the time to explain life insurance policies in depth, making sure I fully understood my options and felt confident in my decisions. She never rushed the process and answered every question with care and clarity. Adriana being bilingual was a huge plus, helped my mother relax and understand the importance of having a life policy and made communication easy and comfortable. Yesi and Diana, the service staff, were just as fantastic—friendly, professional, and always willing to help. The entire team worked seamlessly together and truly made me feel valued as a client. You can tell this office genuinely cares about providing excellent service. I highly recommend Adriana and her team to anyone looking for knowledgeable, supportive, and top-notch insurance service."
We responded:
"Thank you so much for your wonderful review! We’re truly grateful for your kind words and thrilled to hear about your positive experience with Adriana, Yesi, Diana, and the entire team here in our local Monroe office. Adriana takes great pride in ensuring every client feels informed and confident, and it’s heartwarming to know her patience and bilingual skills made such a meaningful difference for you and your mother. We’re also proud of Yesi and Diana’s dedication to providing friendly and professional support. Your recommendation means the world to us, and we look forward to continuing to serve you with the same care and commitment. Thank you again for trusting us with your insurance needs!"
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minh chinh

December 13, 2025

5  out of  5
rating by minh chinh
"High recommend this office."
We responded:
"Thank you so much for your 5-star review! We’re delighted to hear that you had a great experience with our team. Please recommend our office to all your friends and family. We would love to assist them with their home and auto insurance. Your support means a lot to us, and we look forward to continuing to provide you with excellent service. If you ever need anything, don’t hesitate to reach out!"
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MARIA CARLOS

December 12, 2025

5  out of  5
rating by MARIA CARLOS
"Excelente servicio con la senorita Adriana. Estamos muy contentas y agradecidas por toda la ayuda que brinda a la comunidad latina. Su profesionalismo y dedicacion hacen que todo el proceso sea much mas facil. Recomendada al 100%!"
We responded:
"Muchas gracias por tus amables palabras y por tomarte el tiempo de compartir tu experiencia. Nos llena de alegría saber que Adriana pudo brindarte un servicio excelente y que su dedicación y profesionalismo hicieron el proceso más fácil para ti. Estamos comprometidos a apoyar a la comunidad latina y es un honor poder ayudarte. ¡Agradecemos mucho tu recomendación al 100%! Siempre estaremos aquí para lo que necesites."
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ELIGIO BAUTISTA

December 11, 2025

5  out of  5
rating by ELIGIO BAUTISTA
"Super recomendable la señora Adriana, ayuda bastante a la comunidad hispana"
We responded:
"¡Muchas gracias por tu recomendación! Nos alegra mucho saber que la señora Adriana ha podido ayudar tanto a la comunidad hispana en Monroe. Estamos comprometidos a brindar el mejor servicio posible y apoyar a todos nuestros clientes. ¡No dudes en contactarnos siempre que necesites!"
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Giah

December 11, 2025

5  out of  5
rating by Giah
"We have been with statefarm for over 20 yrs, when we moved to Monroe in 2022 we transitioned to Adriana Cabrera Statefarm and everyone that we have spoke with about payments, adding another vehicle and more have been so helpful over the phone and in person. This is the #1 insurance company in Monroe NC, glad we found them."
We responded:
"Thank you so much for your wonderful review and for being part of the State Farm family for over 20 years! We’re so happy that when you moved to Monroe, you found a home with our team. It means a lot to us to hear that everyone has been helpful and made things easy for you—whether it’s over the phone or in person. Your kind words truly brighten our day, and we’re grateful to have you with us. Looking forward to supporting you for many more years!"
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Adrianne Henderson

December 9, 2025

5  out of  5
rating by Adrianne Henderson
"I’m extremely impressed with the service I’ve received from Adriana and her team at State Farm. They were able to provide me with a quote that surpassed every other auto insurance company I contacted. Adriana took the time to walk me through all available discounts to ensure my monthly payments stayed affordable, especially important since my policy includes my adult son, who is under 25. The communication from the entire team has been excellent. Whenever I have questions about my policy, they respond quickly and clearly, making the whole process stress-free. On top of that, State Farm was the first insurance company to actually give me a refund for good driving, which was a pleasant surprise and truly appreciated. Overall, Adriana and her team go above and beyond. If you’re looking for an insurance agent who truly puts your needs first, I highly recommend working with her."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Adriana and our Monroe team were able to provide you with exceptional service and a quote that exceeded your expectations. It’s great to know that Adriana’s thorough approach to discounts helped keep your payments affordable, especially with your son on the policy. We pride ourselves on clear communication and making the auto insurance process as easy and stress-free as possible. Your kind words and recommendation mean a lot to us, and we look forward to continuing to serve you and your family in the future!"
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Ileana Evans

November 25, 2025

5  out of  5
rating by Ileana Evans
"Batty was awesome. She git me the insurancevright away. I had call other stae farm agents and they told me my application needed to be sent to corporate to be approved waited for 3 days natty made it happen in 15 min. Great experience with this office"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Neddy was able to provide you with quick and efficient service. We strive to make the insurance process as smooth as possible, and it's wonderful to know we succeeded here in our Monroe, NC office. We appreciate your recommendation and look forward to assisting you on your home and auto insurance again in the future!"
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Nancy Rodríguez

November 19, 2025

5  out of  5
rating by Nancy Rodríguez
"Exelente compañía de aseguradora trato muy amable 1000 recomendaciones"
We responded:
"¡Muchas gracias por tus amables palabras y recomendación! Nos alegra mucho saber que tu experiencia con nuestro equipo fue positiva y que nuestro servicio cumplió con tus expectativas. Brindar un trato amable y atento es muy importante para nosotros. Agradecemos sinceramente tu confianza y esperamos poder seguir atendiéndote en el futuro."
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Phillip M.

November 18, 2025

5  out of  5
rating by Phillip M.
"I recently had an amazing experience with Adriana Cabrera’s State Farm office in Monroe, NC. The team made me feel welcomed and taken care of. They were knowledgeable, patient, and took the time to explain every detail so I could make the best decisions for my insurance needs. I initially called to add a beneficiary to my life insurance policies and based our discussion, I was informed that they offered a Jewelry Policy that was separate from my Homeowners Policy and included additional benefits. A special shout-out to Lorraine, who assisted me. She was incredibly helpful, professional, and made the entire process smooth and stress-free. Her attention to detail and friendly approach truly stood out. The whole team goes above and beyond. Anytime I have had a question or needed support, they have responded quickly and with genuine care. Top-notch service all around!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with Adriana Cabrera’s State Farm office in Monroe, NC. We’re thrilled to hear that our team made you feel welcomed and supported throughout the process. It’s great to know that Lorraine provided exceptional assistance and helped make everything smooth and stress-free for you. We always strive to offer knowledgeable, patient service and to ensure our clients fully understand their options so they can make the best decisions for their insurance needs. Your kind words truly mean a lot to us and motivate the entire team to continue going above and beyond. Please don’t hesitate to reach out anytime you have questions or need assistance—we’re here to help! Thank you again for your trust and for choosing our office."
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Nekia Mba

November 12, 2025

4  out of  5
rating by Nekia Mba
"I reached out to State Farm initially for coverage on two of my properties. Unfortunately, my overall experience wasn’t the best due to long communication gaps and delayed responses. However, Diana was a complete turnaround. She was attentive, responsive, and professional throughout the process. Even though I ultimately did not secure coverage; her level of care and communication truly stood out. She’s definitely an asset to the State Farm team."
We responded:
"Thank you for taking the time to share your experience. We’re sorry to hear about the initial communication challenges, but we’re truly grateful that Diana was able to provide the attentive, responsive, and professional support you deserved. Diana’s dedication to excellent customer care is something we’re very proud of, and it’s wonderful to know her efforts made a positive difference for you. She is indeed a tremendous asset to our team, and your kind words mean a lot to her and all of us. Thank you again for recognizing Diana’s outstanding work!"
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S Marshall

November 7, 2025

5  out of  5
rating by S Marshall
"UPDATE Nov 7, 2025. Adriana Cabrera delivers excellent customer service. My family and I are new to the Charlotte area, and we were seeking a renter's policy in June/July 2025. I phoned Adriana for a quote. She was available, attentive and prompt in offering a quote, then helped me sign up for a policy. Our family appreciates Adriana's time to support our relocation. Great work! I am honored to recommend Adriana to others looking for insurance. Nov 7, 2025. Diana, on Adriana’s team, was a gift to work with to transfer my auto insurance. She gifted me with her time, her patience and her faithfulness to transfer my auto insurance from Pennsylvania to North Carolina. Transferring auto insurance state to state requires multiple steps over a two-week time frame. Our family is still three months in transition to the area, so life is full and Diana worked alongside me to complete the state-to-state transfer for auto insurance keeping the price within our family’s budget. Diana also reached out to my previous agent in Pennsylvania to coordinate the new payment arrangements. Everything was seamless with the assistance of Diana and Adriana‘s team. A HUGE THANK YOU to Diana, and I highly recommend their office for your auto and renter (or homeowner) insurance needs!"
We responded:
"Thank you so much for your kind words and thoughtful recommendation! We’re thrilled to hear that Adriana provided you and your family with excellent service during your transition to Charlotte. Helping new community members feel supported and secure is very important to us. We appreciate your trust in Adriana and are glad she could assist you promptly and attentively. Please don’t hesitate to reach out if you need anything else in the future. Welcome to Charlotte!"
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Veronica Rivas

November 6, 2025

5  out of  5
rating by Veronica Rivas
"Excelente servicio!!! Estoy feliz con la amabilidad y rapidez que me atienden en este lugar."
We responded:
"¡Muchas gracias por tu excelente comentario! Nos alegra muchísimo saber que estás feliz con la amabilidad y rapidez de nuestro servicio. Para nosotros es muy importante brindar una atención cálida y eficiente a todos nuestros clientes. Esperamos seguir atendiéndote siempre con la misma calidad. ¡Gracias por confiar en nosotros!"
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Saniyah Coley

November 5, 2025

5  out of  5
rating by Saniyah Coley
"Neddy worked with me she was actually really efficient with the fact I had to get back to work and she answered all questions before I asked them. Also asked when I would like my payments processed. Very kind. 10/10"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Neddy provided you with efficient and attentive service, anticipating your needs and making the process smooth. Your satisfaction means a lot to us, and we’ll be sure to share your compliments with her. We appreciate your 10/10 rating and look forward to assisting you again in the future!"
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Elsa Garcia

November 4, 2025

5  out of  5
rating by Elsa Garcia
"Great customer service for my Honda and auto policy."
We responded:
"Thank you for your positive feedback! We're glad to hear you had a great experience with our customer service for your Honda and auto policy. If you ever need any assistance, our local Monroe office is here to help!"
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Andrew Ighofose

November 1, 2025

5  out of  5
rating by Andrew Ighofose
"I liked their very friendly approach. They demonstrated commitment beyond just wanting to get my business - they were truly looking to save me money, which they did, compared to other impersonal quotes I received from others."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our friendly approach and genuine commitment made a difference for you. It's really important to us to not just win your business, but to truly help you save money and feel confident in your choice. If you ever need anything else or have questions, don’t hesitate to reach out—we’re always here to help! Our team is here to help with any of your auto and home insurance needs in North or South Carolina. "
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Roselis Hidalgo

October 30, 2025

5  out of  5
rating by Roselis Hidalgo
"Sooo helpful, you ladies are the BEST.! Thank you so much for everything you have done.!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our team helpful. Glad we can help you with your home and car insurance. It’s our pleasure to assist you, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out!"
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Leticia Mosqueda

October 29, 2025

5  out of  5
rating by Leticia Mosqueda
"Excelente servicio"
We responded:
"We really appreciate your feedback! It’s great to know you were happy with our service. If you need anything else or have any questions down the road, feel free to get in touch. Thanks again for choosing Adriana Cabrera State Farm for your insurance needs. "
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Lourdes Cruz

October 29, 2025

5  out of  5
rating by Lourdes Cruz
"Adriana and nereida are the best very friendly"
We responded:
"Thank you for choosing our agency in Monroe, NC and thank you for your wonderful feedback. Thrills us to hear you found Adriana and Nereida friendly and helpful. We appreciate your support and look forward to serving you. "
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Privado Private

October 29, 2025

5  out of  5
rating by Privado Private
"I love Adriana's State farm office They are all so helpful and so nice and they always make sure they call you keep communicating until you are completely pleased with their business The agents are so nice so pleasant and so helpful and Adriana is very smart and takes very good care of us !!! I recommend the. And they are bilingual! Love them all!! Yesenia and Blanca and Maria they are all wonderful I'm happy with State farm but having a branch where you are treated with respect and concern and you feel appreciated not like other places where they ignore you and hardly help! So thanks to all my beautiful girls in Adriana's Monroe State farm!!!"
We responded:
"Thank you so much for your heartfelt and glowing review! We're absolutely delighted to hear how much you love Adriana's State Farm office. It means the world to us that you feel genuinely cared for and appreciated every step of the way. Adriana, Yesenia, and the entire team take great pride in providing friendly, attentive, and personalized service, and your kind words truly reflect their dedication. Communication and respect are at the core of what we do, so knowing that you feel supported and valued really makes our day. We’re also happy to offer bilingual assistance to ensure everyone feels comfortable and understood. Thank you for recommending us and for being such a wonderful part of our Union County community—we look forward to continuing to serve you with the same care and commitment!"
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JJ Schultz

October 17, 2025

5  out of  5
rating by JJ Schultz
"Ive been calling allot of insurance companies for what was explained to me a non owners. I was getting frustrared but when i called this office that turned things around. I didn't have the money to buy there policy but Nedie didn't stop there, she called me back and gave me a way to go. She was great help and a positive person to talk to even though we coouln't come to a deal. i will keep them in mind when i need permanent auto and will reccomend them to all my folks."
We responded:
"Thank you so much for sharing your experience! We're glad Neddy was able to provide you with helpful guidance and support, even when things didn’t work out this time. Your kind words mean a lot to us, and we truly appreciate your willingness to recommend our office. Whenever you’re ready, we’ll be here to assist you with your auto needs. Thanks again! Please send anyone to our office in Downtown Monroe. "
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JEANNIE MILLER

September 23, 2025

5  out of  5
rating by JEANNIE MILLER
"Super nice people, it's was wonderful to work with Nettie. She has great knowledge, answered all of my questions and is a total professional! Be sure to ask for her! Thank you once again Nettie!!"
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that you had a wonderful experience working with Neddy here at Adriana Cabrera in Monroe, NC. Neddy truly is a valuable part of our team, and we’re glad her knowledge and professionalism made a positive impact for you. We appreciate your recommendation and look forward to assisting you again in the future!"
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Diana Rosario

September 21, 2025

5  out of  5
rating by Diana Rosario
"They are very professional, diligent and knowledgeable. Great service in general."
We responded:
"Thank you for your wonderful feedback! We’re glad to hear that you found our team professional, diligent, and knowledgeable. Providing great service to our customers here in Union County, NC is our top priority in our office, and your kind words mean a lot to us. We look forward to assisting you again whenever you need us!"