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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kimberlie (Jillian KMS)

May 28, 2026

5  out of  5
rating by Kimberlie (Jillian KMS)
"I’ve had a wonderful experience working with Tiffani at State Farm. She is professional, knowledgeable, and truly takes the time to help people find the right coverage for their needs. She’s always responsive, friendly, and makes the insurance process feel easy and stress-free. I highly recommend Tiffani to anyone looking for someone they can trust with their insurance needs."
We responded:
"Thank you for taking a moment of your day to leave us this kind review! Tiffani is definitely an asset to our team, and she truly loves serving others. Our office located in Downtown Monroe, NC is here to help anytime! Thank you again!"
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Heather Wilson

May 27, 2026

5  out of  5
rating by Heather Wilson
"I had a wonderful experience working with Adriana and Tiffani at State Farm. They were both incredibly helpful, responsive, and patient throughout the entire process. They took the time to answer all my questions and made everything feel easy and stress-free. It’s so refreshing to work with people who genuinely care about their clients. Highly recommend!"
We responded:
"Thank you so much for your kind and heartfelt review! We’re genuinely grateful you shared your experience. Adriana and Tiffani will be so happy to hear how much you appreciated their help—especially the way they took the time to answer your questions and stay patient throughout the process. It means everything to know that you felt comfortable, supported, and stress-free. We truly care about our clients, and your words are a reminder of why we do this. Thank you again for trusting Adriana Cabrera State Farm for your home and auto insurance needs in Monroe, NC. "
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Rodimus1138

May 27, 2026

2  out of  5
rating by Rodimus1138
"After two accidents I dread having to engage with insurance at all. The staff are nice, but in practice it felt like getting the minimum help possible and after one accident changed from not at fault to at fault months later I wish I could stop driving altogether. I'm tired man."
We responded:
"Thank you for your review and for choosing us for your insurance needs. We value your business! "
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jordan Brauda

May 27, 2026

5  out of  5
rating by jordan Brauda
"Went above and beyond!! 10 stars."
We responded:
"Wow—thank you so much for the kind words! We’re truly grateful you felt like we went above and beyond (and we’ll happily take the 10 stars 😊). Helping you with your auto insurance and being able to serve you here in Union County, NC is exactly why we do what we do. From all of us, thank you again for trusting us—we can’t wait to help you again anytime you need!"
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Santos

May 26, 2026

5  out of  5
rating by Santos
"Great staff Great prices"
We responded:
"Thank you so much for your 5-star review—seriously, it means more than we can say. We’re so grateful you chose to visit us here in Monroe, NC, and hearing that you had a great experience with our team just made our day. We pour our hearts into what we do, and your kind words are the best kind of reward. "
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Brenda Stevens

May 21, 2026

5  out of  5
rating by Brenda Stevens
"I called and spoke with Diana today. She was so helpful that it only took a few moments to conclude my business. I have been with this company for years and have no intention of leaving anytime soon."
We responded:
"Hi there! Thanks so much for sharing your experience. We are really glad to hear that Diana was able to help you quickly and make things easy—that’s exactly what we aim for! It means a lot to us that you’ve been with us for years and plan to stick around. We’re grateful to have you as part of our Union County community and look forward to supporting you whenever you need. Thanks again!"
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Jennifer S.

May 20, 2026

5  out of  5
rating by Jennifer S.
"The customer service in this office is great. Neddy and the others have great follow up and always with a nice attitude. I appreciate doing business here."
We responded:
"It’s wonderful to hear about your experience with us! Knowing that our team was able to make your visit enjoyable truly brightens our day. We’re always aiming to create a welcoming and comfortable atmosphere, so your kind words really resonate. If there’s anything specific that stood out or any way we can make your future visits even more special, please don’t hesitate to reach out. Looking forward to seeing you again soon!"
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Dizzy Gillepspee

May 14, 2026

5  out of  5
rating by Dizzy Gillepspee
"Great insurance team. They were able to assist with any issues that I had. Would definitely recommend if you want a team that cares more about you than your money."
We responded:
"We’re truly touched by your kind words! Putting our customers’ needs first and providing genuine care is at the heart of everything we do. It means so much to hear that you felt supported and valued throughout your experience. Thank you for choosing us for your auto and home insurance needs. "
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Nani Simmons

May 14, 2026

5  out of  5
rating by Nani Simmons
"I worked with Natalie Who helped me with my homeowner and auto insurance policies. This team is amazing they are always on top of things and reply fast! I recommend Natalie and her team to anyone!"
We responded:
"We’re so happy to hear about your great experience working with Natalie and the team! Staying on top of things and providing quick responses is something we pride ourselves on, and it’s wonderful to know that made a difference for you. Thank you for recommending Natalie and our team—we truly appreciate your trust and look forward to continuing to support you with your auto and home insurance needs!"
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Shenae Cruz

April 25, 2026

5  out of  5
rating by Shenae Cruz
"I love this office they are so polite and nice"
We responded:
"We’re truly touched by your kind words! It means the world to us that you feel welcomed and appreciated every time you visit or call our office. Our team takes great pride in creating a friendly and polite environment because we believe that exceptional service starts with genuine care. Thank you for being such a valued part of our community in Monroe, NC —we look forward to continuing to serve you with the same warmth and kindness!"
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Bernardino Martinez

April 21, 2026

5  out of  5
rating by Bernardino Martinez
"Yo recomiendo State Farm porque son las personas amables y atienden muy bien y no son precios muy altos mejores que otras empresas yo recomiendo para todos los que quieran un servicio de seguro sea para autos O empresas, por eso le doy cinco estrellas"
We responded:
"Nos alegra mucho saber que has tenido una experiencia tan positiva con nuestro equipo en State Farm. Valoramos mucho que reconozcas nuestra amabilidad, atención y precios competitivos. Tu recomendación significa muchísimo para nosotros, y nos motiva a seguir ofreciendo el mejor servicio posible para autos, empresas y todo tipo de seguros. ¡Gracias por confiar en nosotros y por tus cinco estrellas! Estamos aquí para ayudarte siempre que nos necesites."
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William Underworld

April 17, 2026

5  out of  5
rating by William Underworld
"Great Office"
We responded:
"Your 5-star review truly brightened our day! Knowing that we’ve made a positive impact means everything to us. We’re committed to being there for you whenever you need support or answers. Thank you for choosing us and for sharing your experience—it’s clients like you who make our work so rewarding!"
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Glenda Galeas

April 14, 2026

5  out of  5
rating by Glenda Galeas
"The best insurance there is, very good service and friendliness."
We responded:
"We’re so happy to hear you consider us the best! Providing excellent service with a friendly touch is what we strive for every day. Your kind words motivate us to keep delivering the best experience possible. Thank you for trusting us with your insurance needs!"
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Kyra Miller

April 8, 2026

5  out of  5
rating by Kyra Miller
"Very friendly and compassionate. Helps with basic needs regarding various parts of our insurance needs."
We responded:
"It’s wonderful to know that you felt supported with kindness and understanding throughout your insurance journey. We strive to make every interaction simple and stress-free, addressing your needs with care and attention. Your feedback truly inspires us to keep delivering that personal touch. Thank you for trusting us!"
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Melissa Garcia

March 23, 2026

5  out of  5
rating by Melissa Garcia
"My family and I have been with Adriana Cabrera’s State Farm office for several years, and we couldn’t be happier with the service we’ve received. Adriana truly cares about her clients and always makes sure we feel heard and understood. She takes the time to walk through everything and never makes us feel rushed. Yesi is absolutely wonderful to work with as well—she is patient, knowledgeable, and very thorough in explaining policies and ensuring everything is handled correctly. The entire team provides phenomenal customer service and goes above and beyond to serve their clients. It’s such a comfort knowing we’re in good hands. Highly recommend!"
We responded:
"We are incredibly grateful for your thoughtful and detailed review! It’s heartwarming to hear that Adriana and Yesi have made such a positive impact on you and your family over the years. Adriana truly believes in taking the time to listen and ensure every client feels valued and understood, and Yesi’s patience and thoroughness are qualities we’re proud to have on our team. Knowing that our entire team’s dedication to exceptional service brings you comfort means the world to us. Thank you for trusting us with your insurance needs and for recommending our office—we look forward to continuing to support you and your family for many years to come!"
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Christopher Rivera-Reza

February 25, 2026

5  out of  5
rating by Christopher Rivera-Reza
"Very polite and easy to work with."
We responded:
"We’re so happy to hear that you found our team polite and easy to work with! Providing a smooth and respectful experience is something we truly value, and it means a lot to know we hit the mark for you. If there’s ever anything more we can do to assist or make things even easier, please don’t hesitate to reach out. We’re always here to help!"
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julie merrill

February 13, 2026

5  out of  5
rating by julie merrill
"My agent, Neddy was very nice and helpful. Before our phone call was thru I had homeowners insurance."
We responded:
"We’re so glad to hear that Neddy was able to make the process quick and easy for you! She truly cares about providing helpful and friendly service, and it’s wonderful to know that you had your homeowners insurance set up even before the call ended. If you ever have any questions or need assistance in the future, don’t hesitate to reach out—Neddy and the whole team are here to support you!"
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Jonathan Tre

February 12, 2026

5  out of  5
rating by Jonathan Tre
"Nataly es la mejor buena atención y exelente servicio"
We responded:
"Nos alegra mucho saber que Nataly te brindó un servicio excelente y una atención tan dedicada. Ella realmente se esfuerza por asegurarse de que cada cliente se sienta valorado y bien atendido. Es maravilloso saber que su compromiso tuvo un impacto positivo en tu experiencia. Si alguna vez necesitas algo más, no dudes en contactarnos; ¡estamos aquí para ayudarte!"
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Tamika Houston

January 22, 2026

5  out of  5
rating by Tamika Houston
"Was really great explaining how the policy works and how long really enjoyed Tiffany she was really great"
We responded:
"We’re so glad to hear that Tiffani made everything clear and easy to understand! She truly enjoys helping and it’s wonderful to know you had a great experience working with her. Thanks for sharing your kind words!"
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Whitney Morgan

January 8, 2026

5  out of  5
rating by Whitney Morgan
"Adriana and her agents are the best in the area!! No matter the issue, I can call anytime and I always know they’re taking care of it!"
We responded:
"We’re truly grateful to have you as part of our community! It means a lot to know that Adriana and the team are here for you whenever you need us. We’re always just a call away and ready to help with anything that comes up!"
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sharon clyburn

January 8, 2026

5  out of  5
rating by sharon clyburn
"I had the pleasure of working with Natalie. She was very helpful. She explained my policy precisely and answered all my questions a smile."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Natalie was able to assist you with a smile and provide clear explanations. Your satisfaction means a lot to us, and we're here anytime you have more questions. Have a wonderful day!"
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Marilyn Vergara

December 17, 2025

5  out of  5
rating by Marilyn Vergara
"We went in for home insurance quote and was helped by Natalie. She was amazing and extremely helpful! Took the time to fully explain all the different options and helped my dad fully understand as well since he is only Spanish speaking. Definitely recommend her."
We responded:
"We’re thrilled to hear that Natalie provided you and your dad with excellent service and took the time to explain all the options clearly. We’re proud to have team members who go above and beyond to make sure everyone feels comfortable and informed. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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Neddy Lopez

December 15, 2025

5  out of  5
rating by Neddy Lopez
"I had an amazing experience with my State Farm office! Adriana was absolutely wonderful—she was incredibly patient and took the time to explain life insurance policies in depth, making sure I fully understood my options and felt confident in my decisions. She never rushed the process and answered every question with care and clarity. Adriana being bilingual was a huge plus, helped my mother relax and understand the importance of having a life policy and made communication easy and comfortable. Yesi and Diana, the service staff, were just as fantastic—friendly, professional, and always willing to help. The entire team worked seamlessly together and truly made me feel valued as a client. You can tell this office genuinely cares about providing excellent service. I highly recommend Adriana and her team to anyone looking for knowledgeable, supportive, and top-notch insurance service."
We responded:
"Thank you so much for your wonderful review! We’re truly grateful for your kind words and thrilled to hear about your positive experience with Adriana, Yesi, Diana, and the entire team here in our local Monroe office. Adriana takes great pride in ensuring every client feels informed and confident, and it’s heartwarming to know her patience and bilingual skills made such a meaningful difference for you and your mother. We’re also proud of Yesi and Diana’s dedication to providing friendly and professional support. Your recommendation means the world to us, and we look forward to continuing to serve you with the same care and commitment. Thank you again for trusting us with your insurance needs!"
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minh chinh

December 13, 2025

5  out of  5
rating by minh chinh
"High recommend this office."
We responded:
"Thank you so much for your 5-star review! We’re delighted to hear that you had a great experience with our team. Please recommend our office to all your friends and family. We would love to assist them with their home and auto insurance. Your support means a lot to us, and we look forward to continuing to provide you with excellent service. If you ever need anything, don’t hesitate to reach out!"
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MARIA CARLOS

December 12, 2025

5  out of  5
rating by MARIA CARLOS
"Excelente servicio con la senorita Adriana. Estamos muy contentas y agradecidas por toda la ayuda que brinda a la comunidad latina. Su profesionalismo y dedicacion hacen que todo el proceso sea much mas facil. Recomendada al 100%!"
We responded:
"Muchas gracias por tus amables palabras y por tomarte el tiempo de compartir tu experiencia. Nos llena de alegría saber que Adriana pudo brindarte un servicio excelente y que su dedicación y profesionalismo hicieron el proceso más fácil para ti. Estamos comprometidos a apoyar a la comunidad latina y es un honor poder ayudarte. ¡Agradecemos mucho tu recomendación al 100%! Siempre estaremos aquí para lo que necesites."